Testimonials

Patient / Public Member of the steering group for developing the National Guidance on Learning from Deaths.

" I am delighted to have the opportunity to comment on the fantastic work Jo has done to support the development of the National guidance on Learning from Deaths.
For the last two years Jo has worked tirelessly with other bereaved families and NHS England to develop this National guidance. Jo has generously shared her own experience following the tragic death of her beautiful daughter Jasmine.
I would describe Jo as a ‘critical friend’ to this programme of work. Despite managing the pressures of being a mum with a young family, Jo always finds time to join our meetings, comment on the draft guidance and offer real and practical solutions to move this work forward.
This area of work is really challenging and at times all stakeholders do not agree, Jo has a respectful appreciation of the lived experience of others but is not afraid to express her views. Jo does this with exceptional skill which ensures that her contributions are both authentic and credible.
Jo has a real commitment to ensure other families do not experience the heartache she has experienced. Jo has a particular passion to ensure frontline staff are supported to raise concerns and that organisations develop the right culture and leadership to facilitate learning from these tragic and quite often avoidable cases. Jo has challenged regulators i.e. CQC and NHS Improvement to ensure their inspection frameworks are fit for purpose.
Jo has worked with other bereaved families to ensure the voice of families is heard at the National Programme Board. This has meant developing a compelling case for change. In some way developing the guidance has been the more straightforward task but Jo and other families have convinced the Board that the wider system architecture needs to be reviewed if we are to truly make a difference for other families and staff.
In conclusion, it has been an absolute privilege to work with Jo. I believe I am a better nurse, manager and person for having known her."

Marie Boles
Deputy Chief Nurse (North)
NHS England