Dame Elizabeth Fradd, British Nursing Academic and Independent Healthcare Advisor

“The Mid Staffordshire Public Inquiry report identifies many aspects of culture that impact on patient care. None are more important than the failure to see things from the patient’s perspective and to understand the effects of actions – or inactions – on them.

Recognising families as experts in the care of their own child is fundamental to the delivery of appropriate, individualised quality care in children's services - care which importantly reflects the views and experience of the family of their child. Embracing this concept helps ensure the right thing is done for the sick child, at the right time in the right way, every time.”